Welcome to HÔRD, a brand cultured from illustrative roots. Gemma started HÔRD back in 2011 and is designer and Illustrator based in West Yorkshire, who has applied her work to products for many a year.
HÔRD has a passion for ethically constructed and ecologically appropriated products - where possible materials are sourced to be Earth and People friendly, including my packaging. From saving leather scraps from landfill, to re-using envelopes.
If you have any difficulties with the checkout or making a payment, please don't hesitate to get in touch.
PAYMENT FOR CUSTOM ORDERS
Payment for a custom order is made in full and before work on the order begins.
If there is further information necessary to complete your order (i.e. placement of text or imagery) and we've not had a response to our messages after 7 working days, your order will be cancelled. We will usually contact you through the email address provided, unless requested otherwise.
Please check our shipping section for a comprehensive list of estimated delivery dates!
REFUND & EXCHANGE POLICY
Your satisfaction and happiness with your purchase is most important to us, if you have any questions regarding the following policies or your item please don't hesitate to get in touch - firstname.lastname@example.org
NOT WHAT YOU EXPECTED?
If you are not happy with an item, please contact us as soon as possible so we may rectify any problems you may have. If your item hasn't been personalised, refunds will be issued within 30 days of the purchase date upon receipt of the item. The item must be returned in its original package and in a saleable condition. For custom orders, please read below.
DAMAGED IN SHIPPING?
If you receive an item that has been damaged in shipping, please contact us as soon as possible. We will need photos of the packaging as it arrived as well as the damaged item. Once these photos have been received we can then start working on providing you with a replacement.
Replacements for items lost in shipping will be made after 30 days from the original ship date (domestically) or 60 days from the original ship date (international). Items for which delivery confirmation shows delivery was completed successfully will not be issued with a replacement.
CUSTOM ORDER POLICY
Custom orders are a passionate part of our business, we love working with others to get exactly what they want. To ensure your happiness, fully customised designs will always be finalised before commencing on the engravings. Images of your completed items may be photographed for you to see before being shipped - simply let us know. If you have requested a rush order, please note that in some cases it's not possible to photograph the item before posting.
Once you've received your item, if for some reason you're not happy, please get in touch with us as soon as possible. If your item is personalised with initials, names or dates, the sale is final and your order is non refundable apart from in the following circumstances;
- Although we work directly with our mock-ups and copy all text and information as given, sometimes mistakes can be made. If we happen to have missed a letter or any part of your design, please get in touch so we can rectify this for you. Please note, we can not be held responsible for spelling or grammatical mistakes that you have written on your personalisation request - please double check you are happy with everything, including spacing, before completing your order.
- If your item has arrived damaged or faulty, please send us the appropriate images of the faults and we can then work on supplying you with a replacement. Please note, we will need the damaged or faulty item returned to us and you will receive a refund for your return shipping costs upon receipt of the faulty item.
HAS YOUR PARCEL BEEN RETURNED TO US?
In the case of you not being at home to receive a delivery, you should receive a 'something for you' card through the door from your post person and your parcel will be taken to the local depot. From this point, you have 18 days to collect it from the depot or arrange re-delivery. If Royal Mail don't hear from you in this time, your parcel will be returned to us. If this happens, we'll be sure to let you know with a quick email. Re-shipping costs are the responsibility of the customer and we will point you in the right direction to pay them.
ADDRESS FOR RETURNS
30 Woods Ave